Methodology

SilverEye Solutions follows a 4 Phase Methodology that has been refined over the course of hundreds of learning and enablement projects.

Our methodology is the path we follow to ensure that you and your organization get the most out of your Salesforce platform.   The services we provide directly mirror this methodology.

1. Discover

The most critical part of any project is understanding our client’s goals, technical environment and existing training content.  Armed with this knowledge, we are able to put a plan in place to achieve your goals.

The Discover Phase includes:

  • Business Cases
  • Goal Definition & Success Metrics
  • Existing Content Review
  • Technology Review
  • Readiness Assessment
  • Content Creation Strategy

2. Design

With an agreed upon strategy in place, we are ready to design exactly what your content and delivery methods will look like.

The Design Phase includes:

  • Branding
  • Content Design
  • Conversion Strategy
  • Content Mapping
  • Badge Design
  • Profile & Role Definition
  • Skill Mapping
  • Report/Dashboard Design

3. Develop

This is where the rubber meets the road.  In the Develop phase of the project we make your vision a reality.

The Develop Phase includes:

  • Content Creation
  • Badge Development
  • Profile & Role Creation
  • Skill Scoring
  • Quiz Creation
  • Report/Dashboard Creation

4. Refine

Once development is complete, it’s time to gather end user feedback, tailor your myTrailhead solution, measure your results and keep abreast of additional enhancements to your content and delivery methods with an eye towards continuous improvement.

The Refine Phase includes:

  • Pilot
  • Incorporate Feedback
  • Launch Learning
  • Measure Success
  • Ongoing Training Development
  • Ongoing Support
  • Admin Training
  • Best Practices Webinars
  • User Groups

Contact us for a free consultation.

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